Refund Policy
Return and Refund Policy
Thank you for choosing our store! We are committed to providing high-quality vintage-style earrings and an exceptional shopping experience. If you are not satisfied with your purchase, please refer to the following policy for returns or refunds:
1. Scope of Application
- This policy applies to all items purchased from our store.
- Items must remain in their original, unused condition with complete packaging and original tags.
2. Conditions for Return and Refund
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Non-human caused quality issues:
- If the item is damaged, defective, or inconsistent with the description, please contact us within 7 days of receipt and provide photos or videos as proof.
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Returns for non-quality reasons:
- If you wish to return an item due to personal reasons (e.g., dislike, wrong style), please contact us within 7 days of receipt. The item must remain unused. For hygiene reasons, earrings cannot be returned if unsealed.
3. Return Process
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Contact Customer Service:
- Reach out to us via [contact information], providing your order number, issue description, and photos.
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Review and Confirmation:
- We will review your request within 1-2 business days and provide the return address and instructions.
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Return the Item:
- Ship the item back as instructed and share the tracking number with us.
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Refund Processing:
- Once we receive the item and confirm it meets the return conditions, your refund will be processed within 3-5 business days.
4. Important Notes
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Shipping Costs:
- For returns due to quality issues, we will cover the return shipping cost.
- For returns due to personal reasons, the buyer is responsible for the return shipping cost.
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Non-returnable items:
- Items that have been used or show signs of use.
- Custom or discounted items (unless defective).
- Items exceeding the return period.
5. Contact Us
If you have any questions or need assistance, please feel free to contact us:
- Email: info.nonstopvibe@gmail.com
- Business Hours: Monday to Friday, 9:00 AM - 6:00 PM